[{"_1":2,"_156":-5,"_157":-5},"loaderData",{"_3":4,"_97":98},"root",{"_5":6,"_7":8,"_95":96},"isPreview",false,"siteData",{"_9":10,"_15":16,"_17":18,"_19":20,"_21":22,"_24":25,"_26":27,"_43":44,"_93":94},"branding",{"_11":12,"_13":14},"primaryColor","#ffffff","secondaryColor","#fec700","businessName","Northern Solutions Ltd","chatEnabled",true,"clientHubUrl","https://clienthub.getjobber.com/client_hubs/69329a69-eac6-446b-aa5c-c08fec10492b/login/new?source=share_login","customDomains",[23],"northernsolutionsltd.co.uk","logoUrl","https://d13cw1lxlociqy.cloudfront.net/n5ksxcuwqy1hk38xgi2xvv6b7w6o","navbarSectionFields",{"_28":29,"_30":31,"_33":42},"id","MTIzNjIyMA==","sections",[32],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":18},"__typename","LinkSection","linkUrl","https://clienthub.getjobber.com/hubs/69329a69-eac6-446b-aa5c-c08fec10492b/public/requests/646589/embedded_new","title","Get an Estimate","variant","LINK_FORM","enabled","NavbarSection","pages",[45,56,67,75,80,86],{"_28":46,"_47":48,"_37":49,"_50":51,"_52":53,"_54":-5,"_33":55},"MjE2NDYy","order",0,"Northern Solutions Ltd: Professional Grounds Maintenance in Middlesbrough","path","/","templateType","default","group","WebsitePage",{"_28":57,"_47":48,"_37":58,"_50":59,"_52":60,"_54":61,"_33":55},"MzM4ODAx","Domestic Lawn Maintenance ","/domestic-services/domestic-lawn-maintenance","service",{"_62":63,"_47":64,"_28":65,"_33":66},"name","Domestic Services",1,"MjQ3MA==","WebsitePageGroup",{"_28":68,"_47":64,"_37":69,"_50":70,"_52":60,"_54":71,"_33":55},"MzM4ODkx","Commercial Grounds Maintenance ","/commercial-services/commercial-grounds-maintenance",{"_62":72,"_47":73,"_28":74,"_33":66},"Commercial Services ",2,"NDY2NTE=",{"_28":76,"_47":73,"_37":77,"_50":78,"_52":79,"_54":-5,"_33":55},"MzM4OTE4","Privacy policy","/privacy-policy","privacy_policy",{"_28":81,"_47":82,"_37":83,"_50":84,"_52":85,"_54":-5,"_33":55},"MzM4OTE5",3,"Terms and conditions","/terms-and-conditions","terms_and_conditions",{"_28":87,"_47":88,"_37":89,"_50":90,"_52":91,"_54":92,"_33":55},"MzUxMDk1",5,"Domestic Waste Removal ","/domestic-services/domestic-waste-removal","custom",{"_62":63,"_47":64,"_28":65,"_33":66},"phone","01642 989986","siteName","northernsolutionsltd","$.route",{"_99":100,"_50":78,"_7":154},"pageData",{"_101":102,"_103":102,"_30":104,"_37":77},"metaDescription","","metaKeywords",[105,111,125],{"_33":106,"_107":102,"_28":108,"_37":77,"_39":109,"_30":110},"BannerSection","content","NDM2MDYxMg==","BANNER_CENTERED",[],{"_33":112,"_28":113,"_37":102,"_107":114,"_39":115,"_116":-5,"_117":-5,"_118":119},"TextSection","NDM2MDYxNA==","

This Privacy Policy explains how Northern Solutions Ltd (\"we\", \"our\", or \"the Company\") collects, uses, stores, and protects your personal data when you use our services, contact us, or visit our website.

1. Who We Are

Northern Solutions Ltd is a UK-based company providing grounds maintenance, landscaping, waste management, and related services to both domestic (B2C) and commercial (B2B) clients.

2. Data We Collect

We may collect personal data including:

\nContact Information: Name, address, phone number, email
\nPayment Information: Card details (for stored cards or recurring billing), invoicing history
\nSite Access Information: Notes on property access, gate codes, or special instructions
\nService Records: Photos, notes, and visit logs relating to jobs performed, including grounds maintenance, landscaping, and waste management activities
\nHealth & Safety / Risk Records: Notes about hazards, underground utilities, site-specific risks, or known pest/infestation risks provided by the Client
\nWebsite Use Data: IP address, browser type, pages viewed (if using our website)
\nMarketing Preferences: Opt-in/opt-out preferences for email or SMS communications

3. How We Use Your Data

We process personal data to:

Provide, manage, and improve our services
Send quotes, invoices, job updates, and service reminders
Process payments and manage billing
Respond to enquiries and provide customer support
Maintain internal records for health, safety, and regulatory compliance, including waste transfer documentation
Use any pest/infestation information provided by the Client solely for staff safety, service planning, and compliance\n
Comply with legal obligations (e.g., tax, environmental, or employment law)
Send marketing communications only if you have consented\n
Use anonymised data for analytics or service improvement\n

4. Legal Basis for Processing

We rely on one or more of the following legal bases:

\nContractual necessity: To fulfil a service agreement
\nLegitimate interests: For managing operations, improving services, or ensuring safety and compliance
\nLegal obligation: For tax, invoicing, environmental, or waste documentation purposes
\nConsent: For marketing communications, storing payment cards, or other optional processing

5. How We Store and Share Your Data

Data is stored securely using encrypted systems and secure cloud-based software.
Stored card details are processed by PCI-compliant third-party providers (e.g., Stripe, Jobber).
We do not sell or rent your data.
We may share your data with subcontractors, suppliers, or service providers where necessary to perform services — always under strict confidentiality.
We may disclose data where required by law or to protect our legal rights.

6. How Long We Keep Your Data

We retain personal data only as long as necessary to:

Fulfil our contract with you
Meet legal, accounting, and regulatory requirements (typically 6 years for invoicing and tax)
Resolve disputes or enforce agreements

Stored card details can be removed on request at any time.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to or restrict processing
Withdraw consent (where given)
Lodge a complaint with the Information Commissioner’s Office (ICO)\n

Requests should be sent to the contact details below.

8. Cookies and Website Data

If you use our website, cookies may be used to:

Improve browsing experience
Track anonymised analytics for service improvement

Cookies may include functional, analytics, or advertising cookies. You can disable cookies via your browser settings.

9. Marketing & Communications

We will only contact you with marketing materials if you have consented.
You can unsubscribe or opt out at any time via email, phone, or written notice.

10. Security of Your Data

Personal data is stored securely and protected against unauthorised access, loss, or theft.
Third-party processors (e.g., Stripe, Jobber) are GDPR-compliant and follow strict data security standards.

11. Data Breach

In the unlikely event of a personal data breach:

Affected clients will be notified if required by law
The ICO will be notified in accordance with regulatory requirements

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

Northern Solutions Ltd

Email: Info@Northernsolutionsltd.co.uk

Phone: 01642 989986

Address: 24 Ellerbeck Way, Stokesley, TS9 5JZ

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Privacy policy

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